How to get a second voucher from Vivo's account

The My Live application offers a simple way to access services, including the duplicate account of Vivo. The subscriber gets the bar code for payment or downloads the detailed PDF invoice on the mobile phone. In addition, you can report a delayed account payment with one click, releasing the line operation without having to call the call center.

Here's how to sign up for the app and access the online invoice on your smartphone. The procedure was performed on a Galaxy S8 running Android 8 Oreo.

See how to get Live account duplicate in the official app

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Step 1. Download and install the My Live app and grant the requested permissions. Then enter your Live number and tap "Sign in".

Use your phone number to sign in to My Live

Step 2. Wait for the SMS with the login code to come in automatically. No need to register email or password. You must also accept the terms of use.

Accept the terms of use to sign in to My Live

Step 3. Tap "Account" in the bottom menu of the screen to see the list of recent accounts. The barcode button appears immediately. Touch the three-point button to display the other options.

Access the account menu and open the menu

Step 4. Go to "Have you paid?" To inform about the payment and release the blocked line. To download the invoice, tap "2nd way detailed" and grant permission for My Live to access your files. The PDF will then open.

Enter the payment and download the invoice

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